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JustOG — Refund & Returns Policy

Last updated: 2026-07-02. This policy is part of the Terms of Service.

Every JustOG item is made to order — printed and assembled specifically for you from your design. Because each item is custom, our policy differs from off-the-shelf retail.

1. All sales are final (custom made-to-order)

Since items are produced on demand from your design, all sales are final and we do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size/color selection. Please review your design, garment, color, and size (see the size guide at checkout) before ordering.

2. Defects, misprints, and wrong or damaged items

We stand behind print and product quality. We will replace or refund an item that arrives:

To request a replacement or refund, email support@justog.club within 14 days of delivery with your order number and clear photos of the issue (and the shipping box if damaged). If we confirm the issue, we will reprint/replace at no charge or issue a refund to your original payment method. You will not be asked to return a misprinted/defective item unless we request it.

3. Order changes and cancellations

By you. Because production can begin quickly (sometimes immediately), you may request to change or cancel an order only within 1 hour of placing it, and only if production has not yet begun — whichever comes first. Email support@justog.club right away with your order number. After that, the order is final and cannot be changed or cancelled.

By JustOG. Independently of the window above, we may decline to produce and cancel any order at any time — before or after production — under Terms of Service §4.4 (including for content, IP/trademark, eligibility, or other policy reasons), with or without notice. If we cancel an order for these reasons, we will refund it in full to your original payment method, and that refund is your sole and exclusive remedy — we are not liable for any other loss, including lost profits, expectation, or incidental or consequential damages.

4. Credits and packs

Generation credits and credit packs are non-refundable, have no cash value, and are not transferable, as described in the Terms and at the point of purchase. Unused monthly free credits expire on their cycle.

5. Shipping

We currently ship within the United States only. Standard shipping is a flat $4.95, and is free on orders of $50 or more. Orders typically arrive in 2–5 business days after production; delivery timing after carrier hand-off is outside our control. Shipping to Hawaii, Alaska, and US territories may be limited — we'll contact you if we can't fulfill an order.

6. How to reach us

Refund, defect, or order questions: support@justog.club, JustOG, Inc., 2010 El Camino Real #1125, Santa Clara, CA 95050. This policy does not limit any rights you may have under applicable consumer-protection law.